Eli Weiss takes off his brand hat and shares what he is like as a customer. What he loves, hates, and why he believes he's an annoying shopper.
Hugh Thomas the former cofounder and CEO of Ugly takes us deep on the feelings and emotions that lead him to step down and reclaim his passion.
Jonny Yu joins the podcast to talk about how he and the Huron team look at LTV to improve their overall customer retention.
We often use reorder and replenish interchangeably, but they are not the same thing. One is the category and the other is a subtype.
We often think of campaigns as an acquisition tool and flows as a retention one. What if your campaigns could be both?
The more product discovery and new product trial you encourage, the higher your retention will be. How you group products has a huge impact on retention in CPG.